In the event You receive a damaged / defective product or a product that does not comply with the specifications as per your original order, You are required to get in touch with the customer service team through any of the below-mentioned channels:
★ Sending an email at email@example.com;
★ Customer care (Call support at 07428091210 : Monday to Saturday from 11.00 am to 6:30 pm)
★ Upon receiving Your complaint, AutoFact shall verify the authenticity and the nature of the complaint and if AutoFact is convinced that the complaint is genuine, AutoFact will process your request for a replacement. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, AutoFact reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred byAutoFact in this regard.
★ Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If You observe that the package is damaged or tampered, request You to refuse to accept delivery and informAutoFact at the earliest. The return process of the product may be restricted byAutoFact depending on the nature and category of the product.
In order to return any products sold through the Website, you are required to comply with the below-mentioned conditions, viz:
★ Please notifyAutoFact of receipt of a damaged/ defective product/service within 48-hours of delivery to You. If You are unable to do so within 48-hours, AutoFact shall not be held liable for the failure to replace the order;
★ Products should be unused;
★ AutoFact will arrange pick-up of the damaged/defective product through its own logistics partner. In the eventAutoFact is unable to do so, AutoFact will notify You regarding the same and You will be required to dispatch the product using a reputed courier in Your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation withAutoFact;
★ Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.;
★ It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
★ The returned products are subject to verification and checks byAutoFact in order to determine the legitimacy of the complaint/ return.
In the event, the return of a product is duly accepted by AutoFact, the value of such product, as originally paid by You during acceptance of delivery of the product or otherwise, will be refunded to You. Refund will be processed based on the mode of payment andAutoFact or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online accounts or provide You with a cheque in this regard. Refunds will be subject to the following:
★ Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined byAutoFact;
★ For Cash on Delivery payments, You will be provided with a refund cheque.
★ A promo code, once used shall not be refunded in case of cancellation of order either by customer orAutoFact.
★ Cancellation byAutoFact: There may be certain orders thatAutoFact is unable to accept and must cancel.AutoFact reserves the right, atAutoFact sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Your order being canceled include, without limitation, non-availability of the product or quantities ordered by You, not- availability of the service, inaccuracies or errors in pricing information, or problems identified byAutoFact credit and fraud avoidance department.AutoFact may also require additional verifications or information before accepting any order.AutoFact will contact You if all or any portion of Your order is canceled or if additional information is required to accept Your order. If Your order is canceled after Your credit card has been charged, the said amount will be reversed back in Your credit card account. A promo code, once used shall not be refunded in case of cancellation of order either by Customer orAutoFact.
★ Cancellation by the User: In the case of requests for order cancellations, AutoFact reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practices, ifAutoFact receives a cancellation notice and the order has not been processed/ approved byAutoFact, it shall cancel the order and compensate to you by providing a shopping voucher of the equivalent value of the canceled item, within a reasonable period of time.AutoFact will not be able to cancel orders that have already been processed. It has the sole right to decide whether an order has been processed or not. The customer shall acceptAutoFact decision concerning the cancellation.
AutoFact reserves the right to cancel any orders that are classified as ‘Bulk Order’ as determined byAutoFact as per certain criteria. AnyAutoFact cash or Promo Code used for placing the ‘Bulk Order’ will not be refunded as per this cancellation policy. An order can be classified as ‘Bulk Order’ if it meets the below-mentioned criteria, which may not be exhaustive, viz: